Learn the answers to some of our more common questions here.
We have Long wheel based corporate sedan like Holden Caprices
We have European sedans at a 30% premium
We have 7 seater people movers and 12 seaters.
We make your ground transport life easy!
Here’s how:
- We have upfront transparent pricing
- No extra charges for heavy traffic
- No surge pricing
- Book online at your convenience 24/7
- Peace of mind of a 24 hour call centre
- One stop shop across Australia
- Very user friendly online booking tool
- We use high quality cars and professional drivers
You can call 1300 638 258 during working hours for regular support and at any time after hours for emergency support. If the person has an overseas mobile phone then please call us on +612 9281 2930. Please note, all phone bookings, edits and cancellations will incur a call centre fee of $3.00. Alternatively you can contact COD using the Quick Contact form on the Contact us page.
We operate all across Australia in all major cities and many regional areas. Please try to book and if the system allows it then it means we operate there. We are constantly growing our operation due to customer demand so please let us know if you are looking at a region that we don’t currently operate in and we will try and assist you.
Yes the number you called is named 24/7. You can call during business hours for any query and after hours for emergency assistance.
Are you a registered member? Please reset your password?Please note, the password reset email will be sent to the person indicated as the recipient of all email notifications.If all the above fails, please send an email to admin@carsondemand.com.au and someone will get back to you.
It is company policy not to give verbal quotes. You can get an exact quote for any trip by using the instant quote feature located on the tile in the middle of the home page. Alternatively you can login to your account and begin making the exact booking you want including time of day and the system will give you an exact quote. You do not have to proceed with the booking and you can just cancel the booking form.
This is most likely due to the addresses you are entering as the system is powered by Google maps. For example you can’t type in a unit number. Also and if you are entering a point of interest that does not have a specific address loaded in Google maps the website might suggest an address please click on that. Please go to our Tutorials page for assistance. Please visit https://www.carsondemand.com.au/faq/ for how to instructions.
If your issues cannot be resolved: Please send an email to admin@carsondemand.com.au with a screen shot and details of the address you are trying to enter and someone will call you back.
No we do not. All prices will be charged exactly as shown in your booking, with the only exception being customer directed extras such as extra stops or waiting time (beyond the courtesy wait times as outlined in the Terms and Conditions).
Please send an email to admin@carsondemand.com.au with all the details. Please note we don’t provide stretch limos.
Yes you can, just type in the name of the suburb then the website will suggest a location in the middle of the suburb and you can just click on that for an indicative price for that suburb.
No you don’t, your time starts upon touchdown of the aircraft.
No, our prices are fixed and transparent, you only pay more for unscheduled stops and if you keep the driver waiting any more than the free courtesy waiting times.
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We go above and beyond to ensure you get where you need, when you need to be there. Hover on one of the options below to see what we offer.
At Cars on Demand we use best in class products, we mask all local phone numbers through Twilio.
Get an instant confirmation and calendar invite. Don't wait to see if your booking is received and confirmed. You know when you receive that email that the trip is confirmed.
For our busy and frequent travelers, we have the option where you choose the day of the month when our system sends you a consolidated tax invoice, so it matches your companies billing and reconciliation cycle.
Our booking software is integrated into Flight Stats, and we get notified of all flight arrival times, no need to contact us if your flight is early or delayed, will be there for you regardless
Is your meeting running late? With our automated booking system and driver app, you can make changes as close as under an hour and our system will automatically notify drivers of the changes.
As a travel manager or an EA, you can manage several executives through your own single log in, thus making the charge reconciliation a breeze, which each individual traveler having the ability to add 2 credit cards each.
Fantastic service, I use Cars on Demand regularly and the care and reliability of the service offered means I’m in highly professional hands. I wouldn’t hesitate to recommend the Cars on Demand team. Thank you!!
The team at cars on demand is phenomenal. The app was super easy to use and understand. We were able to book rides with ease and could relax knowing we were going to be picked up and dropped off on schedule. Thank you for making our visit to Sydney even more fabulous.
A very professional outfit. Their support is excellent. I highly recommend you try. I have used many drivers world wide. COD is our go to every time now. You will not be disappointed. Good job Simon and team. Thank you.
I booked Cars on demand for my father after reading the great reviews, and the six hour hire went according to schedule. My father was very happy with the courteous service provided by driver Paul. The five stars I have given are for transparency, professionalism & reliability. Thank you Simon.
Very happy with the service provided by Cars on Demand. I always get a courtesy sms to confirm pick up. Drivers are on time, courteous and professional. Cars are always clean. Special praise for my regular driver Doug who bought me a coffee for the trip to the airport this morning.
We used Cars on Demand for getting our guests to our wedding at Banjo Paterson. Fantastic service received from all drivers, with everyone picked up on time from various locations. Very helping getting elderly and disabled people in and out. Would not hesitate to use them again.
